Returns & Refunds

Every print is made to order just for you, so we can't accept returns for a change of mind. If something isn't right with your order, we'll make it right.

Damaged, defective, or wrong item

If your print arrives damaged, has a print defect, or isn't what you ordered, contact us within 30 days of delivery. Choose either:

• a free reprint, shipped at no cost to you, or
• a full refund to your original payment method.

You don't need to send the damaged item back.

How to request a reprint or refund

Email info@wall.art with your order number and a photo of the problem. We reply within one business day.

Refund timing

Approved refunds are issued to your original payment method. Depending on your bank, they appear within 5–10 business days.

Cancellations

Contact us as soon as possible. If your order hasn't gone into production yet, we'll cancel it for a full refund. Once printing has started, we can't cancel.